Jennifer Chatman

The Influence of Demographic Heterogeneity on the Emergence and Consequences of Cooperative Norms in Work Teams

Coauthor(s): Francis Flynn.

Abstract:
Drawing from social categorization theory, the authors found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes.

Source: Academy of Management Journal
Exact Citation:
Chatman, Jennifer, and Francis Flynn. "The Influence of Demographic Heterogeneity on the Emergence and Consequences of Cooperative Norms in Work Teams." Academy of Management Journal 44, no. 5 (2001): 956-74.
Volume: 44
Number: 5
Pages: 956-74
Date: 2001