Peter John Kolesar

408 Uris Hall
Graduate School of Business
Columbia University
New York, New York 10027
Phone: (212) 854-4105
Fax: (212) 316-9180
E-Mail: [email protected]

Home Address:
Apartment 92
410 Riverside Drive
New York, New York 10027
Phone: (212) 222-1150

EDUCATION
Ph.D., 1964 Columbia University, Faculty of Pure Science,
Major in Operations Research
Dissertation: Optimal Control Limit Replacement Rules Under Markovian Deterioration

M.S., 1962 (Industrial Engineering), Columbia University
School of Engineering and Applied Science

B.S., 1959 (Industrial Engineering), Columbia University
School of Engineering and Applied Science

A.B., 1959 (Mathematics and Physics), Queens College (CUNY), Flushing, New York

CURRENT POSITION
1976-present
Professor (Management Science Division), Graduate School of Business, Columbia University, (joint appointment as Professor of Operations Research in the Department of Industrial Engineering and Operations Research in the School of Engineering and Applied Sciences.) Teaching courses in quality management, operations research, statistics, production and operations management and computing. Current research on operations strategy, implementation of quality management, queuing theory and its applications to service system management and other applications of OR/MS and statistics. Has been a member of the University Senate, the Committee on Instruction of the Business School and the Business School's Curriculum Review (Redesign) Committee.

PROFESSIONAL EXPERIENCE

1966-present
Consultation on Quality Management and Statistical Quality Control. Consultation on all aspects of quality management, quality improvement, and statistical process control. This work has ranged from assisting in setting corporate or divisional quality strategies, agendas and programs, through detailed analyses of specific production or service processes, through design and delivery of quality management and SQC training programs. Clients have included Alcoa, Allied Signal, American Express, AT&T, Balamundi International (Belgium), Boise-Cascade, Chase Manhattan Bank, Church & Dwight, Citicorp, Corning, Hoechst/Celanese, International Paper, Johnson and Johnson, Lehigh University, Medco Containment (Merck), Microsoft, Nestle Foods (USA), Ralston Purina Gallina Blanca (Spain), Thyssen Steel USA, The U.S. Army and Xerox.

1990-1996
Consultant on Quality Strategy and Implementation to Medco Containment Services (Merck/Medco). Working largely with the Medco's President and Vice President of Quality, this work focused on identifying the most critical performance issues in Medco's pharmacies, defining appropriate measurements for those issues, and propelling management action on a quality improvement agenda. Supervision of a number of significant quality improvement projects. Design of quality measurement and assurance systems for automated dispensing facilities. An overarching imperative was to link the quality effort to the business plan and strategy. An internal Baldrige based "Quality Eagle Award" was co-designed by me and I served as chief outside judge.

1990-1991
Examiner, Malcolm Baldrige National Quality Award. Participated in the evaluation of six applicants for the Baldrige Award. Provided feedback for revision of the Baldrige framework.

1988-1991
Consultant in Quality Management to Alcoa, the Aluminum Company of America. This effort included working intensively with the senior management including the CEO, COO, and the Management Committee to set and deploy a corporate quality policy and mission statement, and to develop corporate quality systems and goals. The work dealt with both managerial and technical issues at all levels of the corporation from the executive offices to the mill floor. Consultation with the senior management of Alcoa-Brazil and Alcoa Australia. Developed and delivered a training program on quality awareness, planning and problem solving for Alcoa's 350 most senior executives. Consultation on specific quality problems. Training on problem-solving techniques. A paper describing the early phases of this project has been published in the California Management Review.

1984-1988
Lead Statistical Consultant to the International Paper Company on quality improvement and process control in all aspects of their business ranging from timber harvesting through paper making to container converting. Presentations to all levels of management. Design of statistical process control and quality improvement training programs. Direction of demonstration quality improvement projects.

Summer 1982
Consultant to the Office of the Mayor of the City of New York, performed an influential analysis of the feasibility of one officer police patrol cars in New York City. (Several technical papers have been published in the management science literature on this work.)

Spring 1979
Consultant (Resident Visitor) to the Operations Research Department, Bell Laboratories, Holmdel, N.J. Research on applications of search and screening to problems in medicine and mineral exploration. Consultation on problems in credit evaluation, capacity utilization, and inventory management. The credit evaluation project was implemented by most of the then AT&T operating telephone companies and a paper describing this project was awarded 2nd prize at the TIMS 1981 Practice of Management Science Competition. (A technical paper has been published on this work.)

1976-1979
Consultant to the Special Deputy Controller for the City of New York (reporting to the Emergency Financial Control Board). Statistical and economic analysis of New York City revenues and expenditures, long and short term forecasting, model building, analysis of payrolls, manpower, welfare caseloads, etc.

1975-1980
Consultant to the Institute of Computer Sciences of the Mount Sinai School of Medicine, New York City. Participated in a program of instruction and research on the use of mathematics, statistics and computers in medicine sponsored by the National Library of Medicine. Developed a procedure for improved visual field screening for the detection of glaucoma using a computerized analysis of detailed statistics of visual defects in early glaucoma patients. (Several papers have been published in the medical and management science literature on this work, and it has, in turn, been the foundation for commercial implementation of computer driven glaucoma diagnosis.)

1973-present
General Statistical Consulting: Design of experi-ments, analysis and presentation of statistical data in various fields, including statistical process control, credit screening, fraud detection, demo-graphics, economics, market research, sensory testing, biomedical clinical trials of pharmaceuticals, and other applications. Clients include: MPI-Sensory Testing, Elmhurst Hospital, Mount Sinai Medical Center, The State of New York, Pfizer Pharmaceuticals, National Planning Data Corporation, The Rand Corporation, Lederle Laboratories, American Express, USV Pharmaceuticals, Marion Laboratories, International Paper, Chemical Bank, AT&T.

1973-present
Statistical Analysis in Litigation: analysis, preparation of exhibits, and testimony in support of litigation in employment discrimination and contract compliance cases. Clients include: American Airlines, Trans-World Airways, United Airlines, AT&T, The U.S. Department of Justice, The City of New York, United Telecommunications, Sperry Rand, Weyman-Gordon Corporation, Hofstra University, Stroh Breweries, The Jostens Corporation, The N. Y. State Attorney General.

1967-present
General MS/OR Consulting, quantitative analysis on a wide variety of managerial and design problems, employing mathematical optimization, decision analysis, simulation, queueing theory and other methods. Clients have included Balamundi Inter-national (Belgium), Pfizer Pharmaceuticals, Coats and Clarke's, The Port of Los Angeles, The City of New York, The Elmhurst Hospital Center, American Express, International Paper, Citicorp, Lindenmeyer Paper, Baldwin Technologies.

1973-1976
Associate Professor of Computer Science, Department of Computer Science, The City College (CUNY). Taught courses in urban systems analysis, linear programming and optimization, and systems simulation. Responsible for the design and administration of a new Masters Degree in Urban Engineering. Member of the Executive Committee of the Center of Urban and Environmental problems.

1970-1976
Consultant and Senior Analyst. The New York City --Rand Institute. Responsible for major research projects in the following areas: health care delivery systems, deployment of fire-fighting resources, police patrol allocation, and municipal refuse collection. This work has resulted in the development and imple-mentation of major planning tools for operating agencies of the New York City government, which in turn have led to significant operating changes in several agencies: Thousands of excess beds were eliminated or changed to other uses in HHC hospitals, patrol car assignments were changed throughout New York City, and the basic response policy of the Fire Department has been keyed to the potential seriousness of the received alarm. In addition, the number and location of fire engines was greatly changed in key regions of the City. A prize-winning paper (joint with other members of the project) describing the latter application was presented at the May 1974 meeting of ORSA and TIMS. A key contributor to the design of a computerized fire engine dis-patching system now in operation in New York City. (This work has resulted in many publications in the research literature and was awarded the 1975 Lanchester Prize of the Operations Research Society of America and the 1976 NATO Systems Science Prize.)

1965-1972
Associate Professor of Operations Research School of Engineering and Applied Science, Columbia University. Division of Mathematical Methods in Engineering and Operations Research (Assistant Professor, 1965-69) Taught courses in probability, statistics, reliability, queueing, operations research, mathematical programming and applications. Member, Task Force on Bioengineering, Committee on Environmental Science and Engineering.

1970-1971
Professor Agregé Invité, Département d'Informatiqué Faculté des Sciences, Université de Montréal. Teaching graduate courses in stochastic processes and quality control (in French)

Summer 1968
Visiting Senior Research Engineer, Western Electric Engineering Research Center, Princeton, N.J. Theoretical and applied research on problems in manufacturing systems reliability and maintenance.

1967-1968
Consultant to Market Research Corporation of America. Statistical analysis, experimental design, and forecasting on a variety of market research problems

1966-1974
Consultant to MATHEMATICA, Inc., Princeton, N.J. Applications of linear and integer programming to large industrial scheduling and control problems. Development of computer codes for the assignment and knapsack problems. Reliability and system safety model and algorithm development. Statistical analysis for litigation support. Clients included American Can Company, Nabisco, Olivetti, the U.S. Army, Citicorp.

1964-1965
Visiting Lecturer in Operations Research, Imperial College, University of London, England. Taught courses in mathematical programming, statistical quality control, and computer applications.

Summer 1963-64
Instructor in Engineering Statistics and Applied Engineering Mathematics, Columbia University.

1959-1960
Systems Analyst, Procter and Gamble Company, Cincinnati, Ohio. Responsible for the design, evaluation and implementation of a feed-back based inventory and production control plan for a major product division. Applications of statistics and operations research to marketing and distribution problems. Project supervision.

Summer 1958
Engineering Assistant, Systems Analysis Department, Long Island Lighting Company, Hicksville, New York. Participated in generation of forecasts of peak hour electricity demand, field testing of station efficiency, and generator scheduling.

HONORS
The 1975 Lanchester Prize, awarded by the Operations Research Society of America for the best English language paper in operations research, for the paper, "An Algorithm for the Dynamic Relocation of Fire Companies" (with W. Walker).

The 1976 NATO Systems Science Award for the paper "Improving the Deployment of NYC Fire Engines" with E. Ignall et al which also was awarded 2nd Prize in the 1974 Practice of Management Science Prize Competition.

The 1974 Edelman Prize for the Practice of Managment Science (2nd Prize) for a body of work on the optimal deployment of fire engines. Joint with colleagues from the NYC-Rand Fire Project.

Boese Fellow, Columbia University, 1962-1963.

Fellow, American Association for the Advancement of Science.

PROFESSIONAL ACTIVITIES
Editor-at-Large, Interfaces, 1982-present.

Member of the Editorial Review Board, The Quality Management Journal

Associate Editor, Technology and Operations Review, 1994-

Editor for Public Sector Applications, Management Science, 1975-1978, Associate Editor 1978-1985.

Associate Editor, Operations Research, 1978-1983.

Participant in the Visiting Lectures Program of the Operations Research Society of America 1975-1982.

Member of the Council of the Operations Research Society 1980-1983.

Member of the Jury for the International Prize for the Practice of Management Science, 1982-1987 and 1992.

National Representative, U.S. Delegate to the 1981 IFORS Conference, Hamburg, Germany, July, 1981. Gave the U.S. National Presentation "Ten Years of Research on the Logistics of Emergency Services."

Member, NATO Advanced Research Institute on Non-linear Programming, Summer 1964, Menton, France.

Member, NATO Advanced Research Institue on Engineering Applications of Theory of Extreme Values, Summer 1967, Faro, Portugal.

Member, NATO Advanced Research Institute on Education in System Science, Winter 1978, Gras-Ellenbach, Germany.

Member, NATO Advance Research Institute on Search Theory, Praixa de la Rocha, Portugal, Spring 1979.

Exchange Scientist, Visited the U.S.S.R. on the invitation of the Academy of Sciences of the U.S.S.R. and gave a series of lectures on mathematical programming applications to urban problems in Moscow, Leningrad, and Baku during the Summer of 1973.

Member of the U.S. Delegation to the International Institute for Applied Systems Analysis Conference on Urban and Regional Systems, Laxenburg, Austria, August 1973.

Chairman, 1973-1975, The Friends of Optimization, a group of researchers and practitioners from the greater New York Metropolitan Region actively interested in the practice and theory of optimization.

Chairman of the Municipal Services Session, at the Fall 1974 Joint ORSA/TIMS meetings in San Juan, Puerto Rico.

Chairman of the O.R in Law Enforcement Session at the Fall 1976 Joint ORSA/TIMS meetings in Miami.

Chairman of the Simulation-Optimization Interface Session at the Fall 1978 Joint ORSA/TIMS meetings in Los Angeles.

Chairman of the Public Sector Applications Session at the Spring 1981 Joint ORSA/TIMS Conference in Toronto, Canada.

Chairman of the Public Systems Sessions of the TIMS International Meeting, Copenhagen, June 1984.

Member of the National Academy of Sciences Review Panel for IIASA, 1978-1982.

Chairman of the 1978 Lanchester Prize Committee of ORSA.

Member of the 1982, 1983, 1984, and 1985 Management Science Achievement Award juries.

Member of the National Demonstration Project on the Use of Industrial Quality Control in Health Care.

Member of the 1991 and 1992 Joint Industry/University Quality Forum Steering Committees.

Examiner for the 1990 and 1991 Malcolm Baldridge National Quality Awards.

Member design team, Steering Committee and Research Council for the 3rd and 4th Quality Forums, a series of joint industry/university efforts to enhance the adoption of TQM in U.S. universities.

Member of the National Academy of Sciences Review Panel for the "Transformations to Quality Organizations Research Program, 1994.

Member of Business Excellence Council IV of the Conference Board, 1997- present

LANGUAGES
Reading knowledge of French, German, and Spanish. Conversational French.

COMPUTER SKILLS
Computer Languages and Systems used: FORTRAN, PL/1, SIMSCRIPT II, BASIC, GPSS, MPSX, LINDO, SPSS BMD/P, SAS, PASCAL, DBASE II, LOTUS, MINITAB, EXCEL, WORD, POWERPOINT, QUATTRO-PRO, WORDPERFECT, WINDOWS.

Has taught FORTRAN, LOTUS, QUATTRO-PRO, SAS and LINDO.

Participated in algorithm design and functional specification setting for elements of New York City's emergency service response system (911).

MEMBERSHIPS
Institute of Management Science
Operations Research Society of America
American Statistical Association
SIGMAP, the Special Interest Group in Mathematical Programming of the Association of Computing Machinery
SIGMA Xi
Alpha Pi Mu
American Association for the Advancement of Science (Fellow).
American Society for Quality Control.

DOCTORAL DISSERTATIONS SUPERVISED
E. Bahary, "Multilevel Bulk Service Queues," Columbia University, 1969.

U. Yechiali, "On Optical Balking Rules and Toll Charges in the G1/M/1 Queueing Process," Columbia University, 1969.

C. Pack, "Output Process of Some Single Server Queueing System," Columbia University, 1972.

A. Swersey, "Models for Reducing Fire Engines Response Times," Columbia University, 1972 (Jointly supervised with E. Ignall).

R. Ahmed, "An Inventory Problem in Retailing," Columbia University, 1982.

SIGNIFICANT COLUMBIA UNIVERSITY ACTIVITIES
1978-1980 Member, Committee on Instruction, Columbia Business School. The main faculty governance committee of the school.

1982-1984 Member, University Senate. The main faculty governance body of the University. Served on the Faculty Affairs subcommittee, the body dealing with issues of promotion, tenure and faculty rights and obligations. Also served on the Special Committee on Faculty Benefits.

1990-1993 Informal advisor to the University administration on implementation of Total Quality Management.

1991-1992 Member, Curriculum Review Committee of the Business School. This group designed the fundamental version of the MBA core curriculum. This work involved significant outreach to alumni, recruiters and students and benchmarking of other institutions.

PUBLICATIONS
"Minimum Cost Replacement Under Markovian Deterioration", Management Science, May, 1966.

"A Branch and Bound Algorithm for the Knapsack Problem," Management Science, May, 1966.

"Randomized Replacement Rules Which Maximize the Expected Cycle Length of Equipment Subject to Markovian Deterioration," Management Science, June, 1967.

"Linear Programming and Reliability for Multicomponent Systems," Naval Research Logistics Quarterly, September, 1967.

"A Remark on the Computation of Optimal Media Schedules," Operational Research Quarterly, March, 1968.

"A Markovian Model for Hospital Admissions Scheduling," Management Science, February, 1970.

"A Markovian Reset Problem," IEEE Transactions on Automatic Control, February, 1970.

"Operating Characteristics of Bulk Service Queues with Several Service Mechanisms," Operations Research, March, 1972 (with E. Bahary).

"Statistical Methods," Chapter of The Production Handbook, Third ed., The Ronald Press, 1972.

"Quelques Proprieties du Systeme M/G/1" -- Envoi, INFOR, The Canadian Journal of Operations Research and Information Processing, October, 1972. (with E. Ignall).

"Linear Programming Models of Crew Assignments for Refuse Collection," IEEE Proceedings on System, Man and Cybernetics, November, 1972 (with E. Ignall and W. Walker).

"Operating Characteristics of a Simple Shuttle Under Local Dispatching Rules," Operations Research, November, 1972 (with E. Ignall).

"Square Root Laws for Fire Engine Response Distances," Management Science, August, 1973 (with E. Blum).

"Remarks on the Blood Banking in Inventory Models of Pegels and Jelmert," Operations Research, May, 1973.

"Mathematical Programming Applications in the Analysis of the Deployment and Utilization of Fire- Fighting Resources," SIGMAP Newsletter, (ACM), May, 1973.

"Using Digital Simulation to Validate Analytic Models of Urban Emergency Systems," Proceedings of the 1974 Winter Simulation Conference, January, 1974.

"Optimal Dispatching of an Infinite Capacity Shuttle: Control at a Single Terminal," Operations Research, September, 1974 (with E. Ignall).

"A Simulation Model of Police Patrol Operations: Program Description," The New York City -- Rand Institute, R-1625-NYC/HUD, January, 1975.

“An Algorithm for the Dynamic Relocation of Fire Companies,” Operations Research, March 1974 (with W. Walker)

"Validation of a Police Patrol Simulation Model," Proceedings of the 8th Annual Simulation Symposium, Tampa, Florida, March, 1975 (with T. Carabill and W. Walker).

"Improving the Deployment of New York Fire Companies," Interfaces, March, 1975 (with E. Ignall, et al).

"Estimating the Fire Engine Response Time vs. Distance Relationships in New York City," Operations Research, May, 1975 (with W. Walker and J. Hausner).

"Mathematical Models for Predicting Average Fire Engine Response Times," Operations Research, May, 1975.

"Algorithms for Alleviating Saturation of New York City's Computerized 'SPRINT' Police Department System," The New York City --Rand Institute, R-1695-NYC, July, 1975.

"A Queueing-Linear Programming Approach to Police Patrol Car Scheduling," Operations Research, November, 1975 (with K. Rider, T. Crabill, and W. Walker).

"Using Simulation to Develop and Validate Analytical Models: Some Case Studies," Operations Research, March, 1978, (with E. Ignall and W. Walker).

"Mathematical Optimization of Glaucoma Visual Field Screening Protocols," Documenta Opthalmologica, June, 1978 (with S. Rabin, M.D.).

"Statistical Concepts in EEO Litigation," a chapter in the handbook Employment Discrimination Litigation, The Practicing Law Institute, NYC, November, 1978.

"A Quick and Dirty Response to the Quick and Dirty Crowd: Particularly to Jack Byrd's the Value of Queueing Theory," Interfaces, February, 1979.

"Educational Needs: Systems Science and Public Sector Operational Problems, Chapter 12 in Education in Systems Science, B.A. Bayrakter, et al (eds.), Taylor and Frances, London, 1979.

"Travel Time and Travel Distance Models," Chapter 6 in Fire Department Deployment Analysis, W. Walker, J. Chaiken and E. Ignall (eds.) North Holland Press, N.Y., 1979.

"Relocation" Chapter 11 in Fire Department Deployment Analysis, W. Walker et. al. (eds.) North Holland Press, N.Y. 1979.

"On Using Simulation to Extend OR/MS Theory: The Symbioses of Simulation and Analysis," (with E. Ignall), Chapter 15 in Current Issues in Computer Simulation, N. Adam and A. Dogramaci (eds.), Academic Press, N.Y. 1979.

"Response to a Communication on the Rand -- HUD Fire Models," (with J. Chaiken, E. Ignall, and W. Walker) Management Science, April, 1980.

"Testing for Vision Loss in Glaucoma Suspects," Management Science, May, 1980.

"An Application of Search Theory in Medicine: The Detection of Glaucoma" chapter in Search Theory and Applications B. Haley and L. Stone (eds.), Plenum Press, N.Y. 1980.

"An Optimized Visual Field Screening Protocol for Glaucoma: A Clinical Trial," American Journal of Ophthalmology, (with S. Rabin, S. Podos, and J. Wilensky), May, 1981.

"The Fire Department" Chapter 6 in Setting Municipal Priorities, 1982, R. Horton and C. Bresher (eds.), Basic Books, N.Y. 1981 (with K. Rider).

"On Searching for Large Objects with Small Probes: A Search Model for Exploration," Journal of the Operational Research Society, February, 1982.

"Ten Years of Research on the Logistics of Urban Emergency Services" in Operational Research '81, J.P. Brans (editor), North Holland Publishing Co., N.Y., 1982.

"A Comparison of the Multiple Dispatch and M/M/C Priority Queueing Models of Police Patrol," Management Science, June, 1984 (with L. Green).

"The Feasibility of One Officer Police Patrol in New York City," Management Science, August, 1984 (with L. Green).

"Stalking the Endangered CAT: A Queueing Model of ATM operations," Interfaces, November, 1984.

"A Robust Credit Screening Model Using Categorical Data," Management Science, February, 1985 (with J. L. Showers).

"On the Validity and Utility of Queueing Models of Human Service Systems", Annals of Operations Research, May, 1987 (with L. Green).

"The Role of Quality in Achieving World Class Competitiveness", a chapter in Global Competitiveness: U.S. Imperatives, M.K. Starr (ed.), W.W. Norton Co., 1988 (with A.B. Godfrey).

"Testing the Validity of a Queueing Model of Police Patrol," Management Science, February, 1989 (with L. Green).

"Some Effects of Non-Stationarity on Multi-server Markovian Queueing Systems," Operations Research (May-June, 1991), (with L. Green and A. Srovonos).

"The Pointwise Stationary Approximation for Queues With Nonstationary Arrivals," Management Science (January, 1991), (with L. Green).

"Scientific Quality Management and Management Science," in The Operations Management Handbook, (P. Zipkin and S. Graves, eds.) Elsevier Publishing Co., Amsterdam, 1993.

"Vision, Values, Milestones: Paul O'Neill Starts Total Quality at Alcoa," California Management Review, Spring, 1993.

"The Relevance of Research on Statistical Process Control to the Total Quality Movement," Journal of Engineering and Technology Management, December, 1993.

"Hats Off To Quality: W. Edwards Deming at Columbia," Quality Progress, March, 1994.

"What Deming Told the Japanese in 1950," Quality Management Journal, Fall, 1994.

"Partial Quality Management," to appear in Production and Operations Management Journal, Summer 1995.

"On the Accuracy of the Simple Peak Hour Approximation for Markovian Queues," (with L. Green), Management Science, August, 1995.

"The Mess at Plastron: A Case Study of an SPC Startup," a chapter in The Practice of Quality Management, U. Karmarkar and P. Lederer (editors), Kluwer Academic Publishers, Boston, 1997.

"The Lagged PSA for Estimating Peak Congestion in Multiserver Markovian Queues With Periodic Arrival Rates," with L. Green, Management Science, January, 1997.

"The New Service Factory: Creating Customer Value Through Industrialized Intimacy," with G. van Ryzin and W. Cutler, Strategy and Business, Third Quarter, 1998

"Generating Insights on Service System Design via a Normal Approximation to Erlang's Delay Formula," with L. Green, Production and Operations Management Journal, Fall, 1998.

"A Note on Approximating Peak Congestion in Mt/G/8 Queues," with L. Green, Management Science, November, 1998.

"When and How to Use the SIPP Approach for Staffing Service Systems with Cyclic Demand," with L. Green and J. Soares, conditionally accepted for publication in Operations Research.

WORKING PAPERS
"Note Concernant les Periode d'Activité des Processus de Naissance et de Mort," publications No. 55, Department d'Informatique, Université de Montréal, March, 1971.

"Measuring Fire Company Workload: A Mathematical Model of the FDNY's Weighted Response Index," The New York City -- Rand Institute, WN-7736-NYC, May, 1972 (with W. Walker).

"Measuring the Travel Characteristics of New York City Fire companies," New York City Rand Institute R-1449-NYC April, 1974 (with W. Walker)

"An Analysis of Current and Projected Availability and Response Time of Fire Fighting Units in New York City," The New York City -- Rand Institute, WN-8332-NYC, June, 1974 (with W. Walker).

"An Analysis of HHC Hospital Bed Utilization Date," The New York City -- Rand Institute, WN-8331- NYC, February, 1974 (with E. Ignall and W. Walker).

"A Bayesian Solution to a Reliability Problem for Series System," Technical Report, Department of Computer Science, The City College, CUNY, March, 1975 (with D. Morrison).

"Operating Characteristics of an Infinite Capacity Shuttle: Control at Both Terminals," Technical Report, Department of Computer Science, The City College, CUNY, May, 1975 (with E. Ignall and R. Jaganathan).

"The Role of Dispatching in Transportation Systems," Technical Report, Department of Computer Science, The City College, CUNY, December, 1974 (with E. Ignall and R. Jaganathan).

"An Algorithm for Assigning Road Maintenance Priorities," The New York City -- Rand Institute WN- 779-NYC, January, 1976, (with R. Nudge and P. Dormont).

"An Examination of Prospective New York City Budgets for the Period FY 1979 to 1983 Under Varying Expense, Revenue, and Financing Assumptions," LEFCB-83-78, Office of the New York State Controller-Special Duty Controller for New York City, April, 1978. (with K. Rider and P. Lichtman).

"Mathematical Programming Models for Establishing Credit Screens for the Nationwide Credit Classification Study," Bell Laboratories Technical Memorandum, June, 1981 (with J.L. Showers).

"Testing the Validity of the MCD Queueing Model of Police Patrol," Graduate School of Business, Columbia University (with L. Green), June, 1983.

"Relationship Between Ink Coverage and Mean Ink Residence Time in the Roller Train of a Printing Press," Baldwin Technology, Technical Memo, April, 1985 (with A. Federgruen and J. MacPhee).

"A Database on the Numerical Solution of Nonstationary Markovian Queues with Sinusoidal Input," Columbia University Working Paper, February, 1990 (with L. Green).

"The Relevance of Research on Statistical Process Control to the Total Quality Movement," February, 1992.

"Issues for University Research in Total Quality Control," July, 1991.

"Towards a Business School Curriculum that Integrates TQM," Proceedings of Electro 1992, Boston.

"Formulating a National Scholarship and Research Agenda for Total Quality," Proceedings of the 3rd Quality Forum, Cincinnati, July, 1991.

"Juran's 1954 Lectures to the Japanese Industrialists," March 1996

"On Determining Optimal Staffing Requirements in Service Systems with Cyclic Demands", Columbia University Working Paper, January, 1998 (with L. Green and J. Soãres).

"Some Queueing Theory Insights About Call Center Operations and Design, " with L. Green, to be presented at the Wharton Call Center Management Conference, May 1998

TEACHING CASES in Statistics and Quality Management:
"Pluto Fornax," March, 1991.
"The Plastron Division," April, 1992.
"Artsy Corporation: An Allegation of Sex Discrimination," April, 1992.
"The Bodfish Farm: A Forestry Cruise," November, 1992.
"The Wichita Anti-Drunk Driving Campaign," November, 1993.
"Maileze Services, A," February, 1994.
"The Height of Quality: The Steinway Piano String Project," March, 1994.
"Intergalactica Papelco Ltd., Estimating Tree Heights," October, 1994.
"Ogbue Manufacturing Incorporated," November, 1995.
"Maileze Services; B," December, 1995.
"The Bestco Safety Data," September, 1996


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