Vision, Values, Milestones: Paul O'Neill Starts Total Quality at Alcoa
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In November of 1987, Paul H. O'Neill, the new Chairman
of the Board and Chief Executive Officer of the Aluminum
Company of America (Alcoa), appointed a task force of a
dozen senior managers to explore the issue of quality management
at Alcoa and report to him and the company's senior
management Operating Committee with concrete recommendations for
change. Over a period of about six months, this Quality Task Force and the Operating Committee labored first to identify the challenges and opportunities, and then to design and begin implementation of Alcoa's "Excellence through Quality" initiative. This is a somewhat personal account of the
start-up of this new total quality management initiative at Alcoa.
Source: California Management Review
Kolesar, Peter. "Vision, Values, Milestones: Paul O'Neill Starts Total Quality at Alcoa." California Management Review 35, no. 3 (Spring 1993): 133-165.